Privacy Policy

1. Introduction

Tymbrew ("we," "us," or "our") values the trust you place in us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal and sensitive information, including the data of your customers, while ensuring the highest standards of data protection and compliance with applicable laws. We request you to go through this Privacy Policy and the Terms of Use carefully before you decide to use our platform. By using our platform and services or by otherwise giving us your information, you agree to the terms of this privacy policy. You also expressly consent to our use and disclosure of your sensitive personal information in the manner prescribed in this privacy policy. If you do not agree to the terms of this privacy policy, please do not use the platform, subscribe to the services or share your information with us.

For the purposes of this Privacy Policy:

"Platform" refers to all software and hardware provided by Tymbrew, including but not limited to the website, online web application, mobile application, AI features, and any other tools or services that you may use, with or without a subscription plan.
"Client" ("you") refers to organizations, businesses, or individuals who have subscribed and registered on our platform. Clients are directly associated with our organization, to whom we provide services and derive earnings.
"Customer" ("your customer") refers to the customers of our clients, who interact with the platform through services offered by our clients. These customers have no direct legal or service obligations with us, except for addressing technical issues related to the platform.

2. Information We Collect

We may collect and process the following categories of information, which may include personal and sensitive data:

Client Information: Full names, email addresses, phone numbers, physical addresses, payment details, business details and other relevant data necessary for account registration and management.
Customer Information: Details shared by your customers, including but not limited to contact details, appointments, service preferences, and interactions on the platform.
Content Data: Public and private content, including text, media files, internal discussions, comments, and business information uploaded by clients or their customers.
Technical and Usage Data: IP addresses, browser types, device identifiers, and activity logs to ensure security and enhance user experience.
Other: Any kind of information provided directly to us, whether electronically via email or similar communication methods, over the telephone, or through physical forms (sent by post or courier, or handed over in person to our representatives), may be recorded and retained for future reference or engagement.

3. Ownership of Information

We do not claim any ownership rights over the Sensitive Personal Information collected from you. You retain ownership of your Sensitive Personal Information, even after sharing it with us, and it remains your property.
By providing us with Sensitive Personal Information, you affirm that you have the legal right to share this information with us and grant us permission to use, store, process, and disclose it in accordance with the terms outlined in this Privacy Policy.

4. Use of Information Collected

Our primary goal in collecting your Sensitive Personal Information is to improve user experience by adding new features and functionalities, customizing the content you see on our platform, fulfilling your requests for certain services and contacting you to discuss our services. We collect and use your data for for the following purposes:

Cookies: Cookies are small pieces of information saved by your browser. They are used to record various aspects of your visit to the website and assist us in providing you with uninterrupted service. Cookies may be stored in your browser when you access the website or may be added when you visit third-party applications or websites. This anonymous information is maintained distinctly, is not linked to the Sensitive Personal Information, and helps us to:
1. Authenticate your login information.
2. Ensure security and prevent unauthorized access.
3. Display targeted advertisements if applicable
Communication: We may use email, push notifications, short message service (SMS), multimedia message service (MMS) or other forms of communication to:
1. Respond to your queries.
2. Provide information about services you have used and obtain your feedback.
3. Promote our website and the services we offer.
4. Facilitate interactions between you and your customers.
5. Send notifications triggered by your users actions or workflows related to platform features or services.
Platform Security, Maintenance and Operations: We may process and analyze data you provide, upload, or generate through interactions with our platform, including but not limited to user-submitted content, activity logs, device information, usage patterns, and technical diagnostics, in order to:
1. Identifying and resolving technical issues, minimizing disruptions, and optimizing performance for the continued functionality of our platform.
2. Proactively identifying potential threats, detecting unauthorized activities, and implementing safeguards to protect user data and platform integrity.
3. Maintaining adherence to legal, regulatory, and policy requirements to ensure ethical and lawful operations.
Feature Development and Technological Innovation: We continuously strive to develop and enhance features that cater to the evolving needs of our users, harnessing the latest advancements in technology to deliver cutting-edge experiences. By analyzing user data, including preferences and behavioral patterns, we identify opportunities to innovate, refine existing functionalities, and introduce new capabilities that elevate the overall user journey. Our commitment to innovate with our user's data is centered around:
1. Leveraging insights into user needs and interactions to tailor and optimize features, ensuring they are intuitive, relevant, and aligned with your preferences. This process is integral to delivering a seamless, personalized experience that evolves with each user’s journey.
2. Utilizing the latest technological tools, including artificial intelligence, machine learning, advanced algorithms, and data analytics, to develop smart, AI-powered features that not only enhance user experience but also drive tangible benefits for us, your business and customers. However, Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models. They are solely utilized to sync user data between their Tymbrew and Google account.
3. Conducting ongoing research and analysis to better understand trends, anticipate emerging needs, and refine our platform’s capabilities. This ensures we remain at the forefront of industry developments and consistently provide value to our users and our business growth.
4. Analyzing and generating anonymized, aggregated data insights and reports to inform strategic decision-making, optimize operations, and identify opportunities for future innovation, while maintaining strict compliance with privacy standards.

By leveraging the power of technology and data effectively, we strive to create a platform that is not only robust and secure but also continuously evolving to meet the needs of our users. Your trust and privacy are paramount, and we handle all data in accordance with applicable laws and our privacy policy.

5. Data Sharing and Disclosure

We do not sell, rent, or share personal or sensitive information in its original or identifiable form with third parties or individuals. However, we may disclose data to third parties or in specific circumstances, without providing prior notice to you. These include:

Business partners, advisors and/or consultants who work with us to provide services to you, help us communicate with you or assist with the maintenance of the platform, on a 'need-to-know' basis.
Trusted third-party service providers who perform functions necessary for monitoring platform operations and security, under strict confidentiality agreements.
Governmental authorities, in such a manner, as permitted or required by applicable law.
Legal proceedings that may require us to respond to subpoenas, court orders or other legal processes, wherein your Sensitive Personal Information may be disclosed to legal authorities pursuant to such subpoena, court order or legal process, which may be without notice to you.
Another business entity, should we plan to merge with, or be acquired by that business entity, or undergo re-organization, amalgamation or restructuring of our business. Should such a transaction occur, that other business entity (or the new combined entity) will be required to follow this Privacy Policy with respect to your Sensitive Personal Information.

6. Links to Third-Party Websites and Applications

The website and any communications sent to you by us may include advertisements and links to third-party websites, applications, products, or services. You acknowledge and agree that these websites and applications are operated by third parties and are not controlled, affiliated with, or associated with us unless explicitly stated.
We are not responsible for any communication, in any form, that you may receive from third parties. We do not make any representations regarding the privacy practices, policies, or terms of use of such third-party websites or applications. Furthermore, we do not control or guarantee the accuracy, integrity, or quality of any information, data, text, software, music, sound, photographs, graphics, videos, messages, or other materials available on these websites or applications.
The inclusion or exclusion of third-party content does not imply any endorsement by us of such content, websites, or applications. Any information you provide to third-party websites or applications will be governed by their respective privacy policies, and we recommend that you review these policies before interacting with such third-party sites or applications.
Third-party websites and applications may use technology to deliver advertisements directly to your browser. In these cases, they may automatically collect your IP address. These third parties may also use cookies, JavaScript, web beacons, and other technologies to track the effectiveness of their advertisements and personalize their advertising content. We do not have access to or control over the cookies or other features employed by these third-party websites and applications, and their information practices are not covered by this Privacy Policy. For more details, please contact these third parties directly regarding their privacy practices.

7. Data Security

We are committed to ensuring the security, integrity, and privacy of your Sensitive Personal Information. To protect it from unauthorized access, use, alteration, disclosure, or destruction, we employ industry-standard security measures and best practices. These measures are designed to safeguard your data against any potential threats, including unauthorized access, loss, modification, or misuse. Our ongoing efforts aim to maintain a secure environment for your information while upholding the highest standards of data protection.

The platform employs stringent security measures—spanning physical, electronic, and managerial safeguards—to protect Sensitive Personal Information under our control from loss, misuse, and unauthorized alteration. We utilize encryption protocols to secure data during transmission across networks and while it is stored in cloud environments, ensuring the confidentiality and integrity of your information at every stage.
We implement robust access control and permission mechanisms to ensure that only authorized users have access to their data. Additionally, it is your responsibility to manage data access appropriately for any members collaborating within your account by utilizing our access control features. We shall not be held liable for any data leaks or breaches resulting from improper access or misconfigured permission settings on your part.
You have the right to view and modify the information you provide on the website. To ensure your data's security, we use a secure server whenever you access or update your account information. Access to the website servers is restricted to authorized personnel only. Your information is shared with our employees and authorized personnel strictly on a 'need-to-know' basis, solely to facilitate transactions and provide the requested services.
In the event of a security breach on the website, we will promptly notify you and take all appropriate measures, to the best of our ability, to address and mitigate the breach. Our priority is to ensure the safety and integrity of your data while minimizing potential impacts.
Notwithstanding anything contained in this Privacy Policy or elsewhere, we shall not be held responsible for:
1. Any security breaches on third-party websites or applications or for any actions of third parties that receive your Sensitive Personal Information.
2. Any loss, damage, or misuse of your Sensitive Personal Information attributable to a Force Majeure Event. For the purposes of this Privacy Policy, a "Force Majeure Event" refers to any event beyond our reasonable control, including but not limited to sabotage, fire, flood, explosion, acts of God, civil unrest, strikes or industrial actions of any kind, riots, insurrections, wars, acts of government, computer hacking, unauthorized access to your devices or storage systems, crashes, or breaches of security and encryption.

While we take all reasonable measures to safeguard your information, these limitations outline situations where liability may not apply due to circumstances beyond our control.

8. Data Retention

We retain data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required to comply with legal obligations, resolve disputes, enforce agreements, or for other legitimate business purposes.

Data in its original form will remain in the system for any unused account associated with our clients, their users, or their customers. Clients wishing to permanently deactivate their accounts must formally notify us in writing via email to request approval and initiate the deactivation process.

Upon account termination, data may be either anonymized or securely deleted in compliance with applicable legal and regulatory requirements. Our aim is to ensure that any retained data, if necessary, is handled responsibly and in alignment with privacy and security standards.

9. Your Rights

As a user of our platform, you are entitled to the following rights concerning your data:

Access, Correction, and Deletion: You have the right to access, correct, or request the deletion of your data, subject to applicable legal constraints.
Objection to Processing: You may object to the processing of your data for specific purposes, such as direct marketing or profiling.
Data Portability: You can request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format, where technically feasible.
Opt-Out of Communications: You can opt-out of receiving future communications from us. To be removed entirely from our mailing list, please contact us via formal email.

We are committed to honoring your rights and ensuring your requests are addressed promptly, in compliance with legal requirements.

10. Client Responsibility for Customer Data

Our platform enables clients to collect and manage sensitive data related to their customers. We are not responsible for any sensitive data collected or processed by our clients. Clients acknowledge that they are solely responsible for safeguarding their customers’ data and ensuring compliance with all applicable laws and regulations governing data protection. Furthermore, clients are responsible for resolving any grievances raised by their customers related to such data. We will not be held accountable for these grievances but will assist our clients with technical support to help resolve their customer issues.

11. International Data Transfers

Your data may be stored and processed in countries outside your own, where data protection laws may differ. In such cases, we ensure that all data transfers comply with applicable data protection regulations and implement appropriate safeguards to protect your information.

12. Updates to this Policy

We reserve the right to update this Privacy Policy at any time, with or without prior notice. Should there be significant changes in how we handle your Sensitive Personal Information or modifications to this Privacy Policy, we will notify you through appropriate channels. The most recent version of this Privacy Policy, as indicated at the end of this document, will govern our relationship with you.

By continuing to use our services or accessing the website after being notified of changes, you acknowledge and consent to the amended terms. If you disagree with any updates or changes to this Privacy Policy and wish to discontinue using our services, you may deactivate your account on the website.

Effective Date: 09-Mar-2025

YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ALL OF THE PROVISIONS CONTAINED ABOVE.